The dispatch platform that lets you log calls, assign engineers, track jobs and keep your customers updated — from first call to case closed.
Brought to you by the TNS365 team — the people who answer out-of-hours breakdown lines for the UK's commercial-vehicle industry.
Features
From the first incoming call to the final invoice. One platform, zero chaos.
Capture every detail the moment the phone rings. Vehicle type, location, fault description, customer contact — structured and searchable from day one.
Learn moreAssign the right engineer or subcontractor in seconds. See availability at a glance, dispatch with one click, and track their progress in real time.
Learn moreEvery job has a complete timeline — call notes, status changes, engineer updates, parts used. Nothing falls through the cracks, nothing gets lost.
Learn moreAutomatic email updates at every stage. Your customers know when an engineer is dispatched, en route, and when the job is done — without you lifting a finger.
Learn moreSee every active job on one screen. Filter by status, priority, engineer, or region. Know exactly what's happening across your entire operation at any moment.
Learn moreResponse times, resolution rates, engineer performance, revenue per job. Clear reports that help you spot trends, fix bottlenecks and prove your SLA compliance.
Learn moreWho It's For
Callout360 is the breakdown case management system trusted across the commercial-vehicle industry.
The breakdown case management system for agents handling roadside repairs — every job logged, dispatched and closed in one place.
Coordinate mobile tyre fitters across a national breakdown network.
Dispatch and track every recovery job from a single screen.
Manage breakdowns and repairs across your commercial fleet.
Log jobs and keep customers updated from the roadside.
How It Works
A driver rings in with a breakdown. Your operator logs the vehicle, location, fault and customer details in under 60 seconds.
Pick from your own team or a trusted subcontractor. One click sends them the job with full details. The customer gets an automatic update.
Engineers update the job from the road. Every status change, note and photo is logged. Your customer stays informed at every step.
Mark the job complete, capture final notes and costs. The full case history is archived and ready for reporting or invoicing.
DAF XF — M6 northbound, J19
Mike T. — ETA 35 minutes
On site — turbo hose replaced
Resolved in 1h 12m — customer notified
Pricing
No setup fees. No contracts. Cancel any time. Try Starter free for 14 days.
For smaller operations getting started with digital dispatch.
For growing teams that need the full toolkit.
For large fleets and national breakdown networks.
Available on every plan — pick them during signup or add them later from Billing.
Testimonials
Here's what breakdown companies say after switching to Callout360.
"We were running everything on paper and WhatsApp. Callout360 replaced all of it in a week. Our dispatch time dropped from 20 minutes to under 3. The customers notice the difference."
"The subcontractor management alone is worth the subscription. We use 15 third-party engineers and keeping track of who's where used to be a nightmare. Now it's all in one place."
"Our fleet customers love the automatic updates. Before Callout360 they'd ring us every 30 minutes asking for progress. Now they get emails at every stage. Freed up our phones completely."
Get Started
Free 14-day trial on Starter. Cancel anytime. Set up in under 10 minutes.
Callout360 is built and operated by TNS365 — the team the breakdown industry already trusts with its out-of-hours calls.